Good to know

Policies & peace of mind

Clear, friendly policies so you always know what to expect. Kirat is happy to talk through any of these at your free meet and greet.

Booking & the meet and greet

Every stay begins with a free, no-obligation meet and greet, in person or by video call, so you, your dog and Kirat are all comfortable.
A booking is confirmed once Kirat replies to accept your dates. Dates are held on a first-come basis, and holidays and weekends fill up quickly.
Please share your dog’s routine, health and behaviour notes when you book so Kirat can prepare.

Payment & deposits

Once your dates are confirmed, you can securely save a card on file — it is stored by our payment provider (Stripe) and ForeverPaws never sees or stores your card number.
Your card is not charged upfront. Kirat charges the final total after the stay. Any added extra (a late pickup, an extra day) is either a small pre-agreed fee or something you approve first — you always get the itemized amount before anything is charged.
Prefer not to save a card? Interac e-transfer is always welcome — send it to keerat.bajwa93@gmail.com and Kirat confirms the moment it lands.
For holidays and peak dates, a deposit may be requested to hold your booking. It is applied to your total.
Your estimate on the booking form is a guide; Kirat confirms your exact quote at the meet and greet.

Cancellations & changes — the Three-day policy

A deposit holds your spot: 25% of the total (minimum $20), or 50% on holiday dates. It comes off your balance.
Cancel more than 3 days before drop-off, by noon Ottawa time: your deposit is refunded in full and nothing else is owed.
Cancel after that cutoff, or no-show: the deposit is kept for the dates that were held for you.
If a stay has already started and you need to cut it short, you are refunded 50% of the first 7 nights and 100% of every night beyond that — a long trip cut short is never charged for weeks your dog wasn't here.
Add-ons — pick-up & drop-off, extended care, size and puppy care — are always refunded in full, even when nights are not.
Moving your dates to a different week costs nothing, as long as the stay is the same length. Shortening a stay is treated as a partial cancellation under the rules above.
Need to change dates, times or add-ons? Request a change any time from your booking link and Kirat confirms the updated total before anything is charged. Changes and refund requests close 48 hours after your stay ends.

Holiday dates

These are the dates that price at the holiday rate, published in advance so you can check before you book. Any stay that touches one of these windows is a holiday stay.
Thanksgiving weekend — 10 Oct – 12 Oct
Christmas & New Year — 22 Dec – 2 Jan
Family Day weekend — 13 Feb – 15 Feb
Easter weekend — 26 Mar – 29 Mar
Victoria Day weekend — 22 May – 24 May
Canada Day — 1 Jul
Civic Holiday weekend — 31 Jul – 2 Aug
Labour Day weekend — 4 Sep – 6 Sep
Thanksgiving weekend — 9 Oct – 11 Oct

Health & vaccination requirements

Dogs must be up to date on core vaccinations: rabies, DHPP (distemper/parvo) and Bordetella (kennel cough). Proof may be requested.
Dogs should be on regular flea, tick and (in season) heartworm prevention.
Please do not drop off a dog that is unwell or may be contagious.
Spayed or neutered dogs are preferred in a shared home; intact dogs are considered case by case.
Tell Kirat in advance about any medications, allergies, medical conditions or behavioural notes.

Care, safety & liability

Kirat provides attentive, cage-free, in-home care and treats every dog like her own.
Owners remain responsible for their dog’s health and behaviour, and for any injury or damage their dog may cause.
In an emergency you authorise Kirat to seek veterinary care. She will make reasonable efforts to reach you first, and veterinary costs are the owner’s responsibility.
ForeverPaws is not responsible for pre-existing conditions or issues arising from information that was not disclosed.
Kirat may decline or end a stay if a dog poses a risk to itself, other dogs, people or property.

Your privacy

The booking form collects your contact details, your dog’s information and the photo(s) you upload, used only to provide care and to communicate with you.
Your information is never sold or shared. Booking details are emailed to Kirat and kept only as long as needed to provide the service.
Photos of your dog may be used in the updates Kirat sends you. If you’d prefer your dog not appear on ForeverPaws social media, just let her know.
Live chat on this site is provided by Tawk.to, whose servers are in the United States. Anything you type in the chat — including your name, email and messages — is stored by Tawk.to on our behalf and is used only to answer you and arrange care. ForeverPaws remains responsible for it. If you would rather not use a US-hosted service, email or call Kirat instead and nothing goes through the chat.

These policies are a starting point for ForeverPaws and may be updated from time to time. For a fully binding service agreement, we recommend having them reviewed by a professional. Questions? Reach out any time.